Workspace Support Specialist Job at Pythian

Pythian is hiring for the role of Workspace Support Specialist!

Responsibilities of the Candidate:

• Providing subject matter expertise in Google Workspace solutions.  
• Providing subject matter expertise of Chrome and leading all technical aspects of pre and post-sales activities for Chrome Enterprise projects.
• Acting as the first point of contact for all incoming client support requests.
• Managing, prioritizing, resolving, or escalating client support requests as appropriate.
• Managing ticket queue to ensure that all issues are being worked to resolution.
• Providing technical assistance and support related to Google Apps, third-party software solutions, and Pythian-developed products. 
• Escalating relevant issues to development or engineering resources after performing diagnostics and troubleshooting
• Interacting with customer technical and project resources.
• Assisting in deployment planning workshops and scoping Google deployment projects.
• Utilizing 3rd party utilities to leverage Google APIs to script bulk changes of Workspace settings.
• Acting as the escalation point for technical support resources for advanced Workspace and Chrome issues.
• Adapting existing customer messaging and collaboration workflow/processes to the appropriate Google solution.

Requirements:

• Experience deploying and administering Google Workspace in enterprise environments.
• Experience managing or administering Microsoft Exchange or Microsoft 365 in mission-critical business environments.
• Knowledge and experience configuring and administering Windows servers and services such as DNS, DHCP, IIS, and Group Policies and advanced understanding of Microsoft Active Directory.
• Strong working knowledge of networking concepts (e.g. IP, firewalls, NAT, proxy, VLANs, VPN).
• Able to quickly adapt to technology and process changes while effectively managing concurrent projects and tasks with minimal oversight.
• Proficiency in PowerShell scripting.
• Ability to convey complex technical concepts and requirements in a concise and easy-to-understand manner.
• Strong general technical troubleshooting skills.
• Logical thinking and problem-solving capabilities.
• Exceptional client satisfaction skills.
• Strong written and verbal communication skills in English.
• The ability to handle demanding users in a high-pressure production environment.