Workplace Operations Specialist Job in Bengaluru at DocuSign

DocuSign is hiring for the role of Workplace Operation Specialist!

Responsibilities of the Candidates:

• Be responsible for maintaining reception desk services, greeting visitors, and assisting internal employees while delivering excellent customer service.
• Build relationships of mutual trust, and handle requests and concerns in an emotionally intelligent and constructive way.
• Welcome new hires to the office and familiarize them with building amenities and where to go when they have questions.
• Manage office supply inventory.
• Assist with event setup and coordinate with food service providers.
• Work with the senior leadership team professionally and courteously.
• Support administrative needs for office operations and ad hoc projects, including meeting room coordination, reporting on office and conference room utilization, and assisting with the local office Slack site.
• Monitor internal feedback and communication channels (Slack and ServiceNow), and raise findings appropriately.
• Monitor and audit office cleanliness and functionality, and proactively address issues.
• Coordinate with building property management and vendors for repairs, maintenance, and other requests.
• Be a subject matter expert for building access and protocols.
• Apply workplace-related standards and practices to ensure compliant workplace operations and maintenance.
• Support vendor management for Workplace Experience Vendors, including food and beverage and maintenance vendors.
• Partner with People Teams and Employee Resource Groups to deliver employee-centric programs, services, and events, building company culture.
• Assist in improving Docusign’s Environmental Corporate Social Responsibility by reducing waste and implementing eco-friendly solutions.
• Coordinate mail flow in and out of the office and act as a FedEx super user.
• Manage local office access badges and work closely with Security to maintain a safe environment.
• Respond to emergencies to assist employees, customers, and building issues.
• Work extended hours when necessary.
• Collaborate with Global Workplace Experience team members on various projects and initiatives.

Requirements:

• 3+ years experience in office services, hospitality, reception, and/or facilities experience
• Advanced administrative experience, or experience in facilities planning and maintenance in a business environment
• Have general knowledge of Safety Security standards and access control
• Proficiency with Google Suite, Slack, and space planning software
• Proactive in seeking out stretch assignments to broaden skills
• Ability to respond positively to continuous change
• Great teammate with a flexibattitudeset
• Excellent verbal and written communication and interpersonal skills
• High attention to detail and data accuracy
• Ability to manage multiple initiatives simultaneously
• Good prioritization and time management skills
• Proactive approach to problem-solving, and ability to make good decisions in a rapidly changing environment