Workforce Team Leader Job in Gurgaon at BT Group

BT Group is hiring for the role of Team Leader Workforce!

Responsibilities of the Candidate:

• Coordinate teams in the utilization of frameworks that share leading practices on team model designs, tools, and governance.
• Contribute to the design of customer support and governance models.
• Participate in customer discussions, supporting the identification of operational priorities and impacts that align with strategic decisions.
• Support the team's efforts around automation, tooling, and monitoring opportunities across the delivery unit.
• Coordinate the analysis and communication of risk, supporting strategies with functional leaders across service disciplines.
• Ensure that contractual and delivery documentation are maintained accurately and kept up to date.

Requirements:

• Tactical Planning skills
• Service Assurance knowledge
• IT Service Delivery knowledge
• Regulatory Compliance skills
• Continuous Improvement
• Problem-solving skills
• Customer insights knowledge
• Risk Management
• Talent management skills
• Decision Making
• Growth Mindset
• Quality Assurance
• Performance management skills
• Inclusive leadership