Workforce Management Analyst Job in Hyderabad at GlobalLogic India

GlobalLogic India is hiring for the role of Workforce Management Analyst!

Responsibilities of the Candidate:

• Analyze historical volume trends, seasonal patterns, and business drivers to generate accurate short-term and long-term workload forecasts.
• Develop capacity plans based on forecasted workload, staffing levels, service level targets, and productivity metrics.
• Determine optimal staffing levels to meet service levels, occupancy targets, and operational efficiency, and create hiring plans, shrinkage models, and headcount reports to support business goals.
• Monitor actual performance versus forecasts, identify variances, and generate reports and dashboards to track forecast accuracy, headcount utilization, and workforce KPIs.
• Run simulations to evaluate the impact of changes in volume, staffing, or productivity on SLAs and costs, and provide recommendations for peak period management, overtime, or outsourcing strategies.
• Work closely with operations, HR, recruitment, training, and finance teams to ensure alignment of capacity plans with business objectives.
• Present insights, assumptions, and recommendations clearly to stakeholders.
• Utilize WFM tools and analytical software such as Excel, Power BI, and SQL for planning and reporting.
• Continuously refine planning models and processes for improved accuracy and efficiency, and support automation initiatives to reduce manual effort in workforce planning.

Requirements:

• 1+ years of experience in Workforce Management with focus on capacity planning
• Prior experience in BPOs, contact centers, or similar large-scale operations-driven environments preferred
• Advanced Excel skills (pivot tables, VLOOKUP, formulas, charts). Experience with BI tools such as Power BI or Tableau is a plus.
• Basic SQL knowledge is an advantage. Strong numerical, analytical, and problem-solving skills.
• Ability to translate complex data into actionable insights and recommendations.
• Understanding of key WFM metrics: AHT, SL, Occupancy, Shrinkage, FTE, Attrition, etc.
• Excellent communication skills to coordinate with cross-functional teams and present findings
• Detail-oriented with strong organizational skills. Ability to manage competing priorities and work under pressure. Proactive, self-motivated, and results-driven
• Must possess any graduation degree (Must have Provisional Certificate & Consolidated Marks Memo)
• Must be willing to work from office & in rotational shifts (5 Working Days & 2 Week Offs)
• Must be ready to join immediately
• Experience: 1 to 3 years