Workforce Analyst Job in Hyderabad at Amazon

Amazon is hiring for the role of Workforce Analyst!

Responsibilities of the Candidate:

• Interprets and communicates data impacting the current Service level including a shift in arrivals, schedules, and productivity that could impact Service level and seller experience.
• Deliver root cause analysis to identify misses in SLAs through deep dives into data
• Provide inputs on new metrics and tools
• Drive the implementation of new metrics and tools along with supporting the change management process involving staff and workforce initiatives.
• Escalate all major issues and notify workforce managers— whether they’re in operations or the affected businesses— ensuring the right people know of the incident at the right time.
• Communicate effectively in both verbal and written form on all interactions within and outside of the Workforce Management team, especially when engaging stakeholders on specific
• Produce and own daily, weekly, and monthly reporting on performance goals

Requirements:

• Minimum bachelor's degree or equivalent
• Experience in Workforce Management software, ie: Aspect, IEX
• Good numerical & analytical skills.
• Good technical skills: intermediate to advanced knowledge of Advanced Microsoft Excel, Outlook, Word, and PowerPoint.