Workflow Coordinator Job in Mumbai at Integreon Managed Solutions

Integreon Managed Solutions is hiring for the role of Workflow Coordinator!

Responsibilities of the Candidate:

• Maintain organizational and client confidentiality
• Coordination of jobs between Associates, Shift Supervisor and the Client
• Directly and actively supervise and assist on-duty operators to ensure consistent quality and satisfactory fulfillment of workflow requirements, including deadlines
• Keep abreast with issues / concerns on the shift and keep the manager posted
• Responsible for prompt response, timely follow up to consultants
• Approachable and open to working with staff to resolve problems at any level
• Help coordinate day-to-day operations as well as manage the broader needs of clients
• Retrieve, store and dispose of customer files and data per defined procedures
• Assist manager in coordinating training / ghosting for new team, address technology issues, capacity management
• Assist manager in managing production startups, hang-ups and changeovers and IT/Networking problems
• Ensure accurate record keeping, time tracking and reporting for the shift
• Assist manager in coordinating and providing timesheets for temp staff
• Operate within the agreed Standard Operating Procedures
• Follow proper document management systems

Requirements:

• Graduate or equivalent preferred
• Strong time management and organizational skills
• Able to work independently when necessary to resolve problems
• Attention on detail and consistency to meet client’s quality control requirements
• Ability to work under pressure
• Comfortable interacting with clients in person, email and telephone
• Strong verbal and written English communication skills
• Good presentation skills
• Willingness to work on rotating shifts (including weekend shifts)
• Ability to adapt any process changes
• Adhere to client leave policy and business etiquette