Windows Application Support Job in Pune at FIS Global

FIS Global is hiring for the role of Windows Application Support!

Responsibilities of the Candidate:

• Provides technical support activities for a software production processing environment.
• Installs maintains, and supports application/source code and/or its components and subsystems including third-party software.
• Detects, diagnoses, and reports related problems
• Analyzes and resolves incidents, problems, or known errors related to failures in applications and supporting software components.
• Provides technical assistance to programming staff in the analysis of application software amends, performance, and resource consumption.
• Provides twenty-four-hour support for applications and supporting software.
• Provides consultation to internal users about software capabilities and use.
• Follows escalation procedures, when appropriate, to resolve incidents, problems, or known errors promptly.
• Assists development teams in requirements definition, system design, and delivery of projects.
• Verifies technical specifications for development projects.

Requirements:

• Communicates ideas both verbally and in written form in a clear, concise, and professional manner appropriate to an audience including executive levels.
• Requires a working knowledge of applications and utilities used by supported products.
• Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems.
• Ability to demonstrate interpersonal and teambuilding skills and manage conflict.
• Ability to understand and apply concepts.
• Ability to analyze and solve problems using learned techniques and tools including escalation practices.
• Skilled use of Microsoft Office package and related software applications is required
• General business skills, industry knowledge, financial management, and planning skills
• Strong analytical, statistical, and problem-solving skills.
• Ability to utilize judgment in the decision-making process and decisions related to job tasks
• Strong organizational skills and ability to handle multiple tasks and meet deadlines.
• Requires the ability to establish and maintain effective working relationships with all levels of management (internally/externally), employees, clients, and the public.
• Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation to the primary 24-hour on-call role, responding within prescribed response times.

Benefits:

• A range of benefits designed to help support your lifestyle and wellbeing
• A multi-faceted job with a broad spectrum of responsibilities
• A modern international work environment and a dedicated and innovative team
• A broad range of professional education and personal development possibilities – FIS is your final career step!