WFM Forecasting Specialist Job at Concentrix

Concentrix is hiring for the role of WFM Forecasting Specialist!

Responsibilities of the Candidates:

• Continuous improvement: Lead initiatives to enhance forecast accuracy and overall workforce planning processes, ensuring we stay ahead of emerging trends, challenges, and opportunities
• Accurate Forecasting: Develop and maintain workforce forecasts using historical data, trend analysis, and predictive modeling
• Cross-Functional Collaboration: Collaborate with various teams to align workforce strategies with business objectives
• Proactive Optimisation: Identify trends, challenges, and opportunities to optimize staffing levels and minimize labor costs
• Insightful Reporting: Create and communicate timely reports on forecast accuracy, performance metrics, and key trends
• Effective Scheduling: Work closely with the scheduling team to translate forecasts into effective schedules that meet service-level requirements

Requirements:

• Education and Experience: Bachelor's degree with proven experience in WFM across various verticals, with at least 12 months in forecasting
• Technical Proficiency: Strong understanding of WFM Planning & Delivery principles, proficiency in WFM tools (Teleopti, IEX, Aspect, Blue Pumpkin), scheduling software, advanced Excel skills, familiarity with SQL and Power BI
• Leadership: Experience as a Tenured Team Lead or currently working as Assistant Manager/Deputy Manager
• Analytical Skills: Proficiency in data analysis, interpretation, and making data-driven scheduling decisions
• Communication and Passion: Excellent communication and presentation skills, with a passion for staying up-to-date with industry trends and best practices in WFM