Web Customer Support Analyst I Job in Bengaluru at Mouser Electronics

Mouser Electronics is hiring for the role of Web Customer Support Analyst-I!

Responsibilities of the Candidate:

• This position will provide tier one support and use the web customer feedback system to ensure reported issues/problems are resolved quickly
• Work with Internet Business QA teams to replicate reported customer problems for speedy identification and resolution of bugs or larger issues
• Must be able to translate technical speak into understandable terms for a customer
• Provide feedback to management for training needs and process improvements for your area
• Ensure customer inquiries and concerns are addressed promptly and professionally
• Take ownership of customer issues and follow problems through to resolution by following established procedures and utilizing knowledge of the website and processes
• Comfortable communicating with internal and external customers on the phone or via email
• Willingness to receive and be receptive to feedback provided from senior team members
• Must possess strong analytical and troubleshooting skills
• Must be willing to work with a team and handle communication with teams across the globe

Requirements:

• Excellent verbal and written communication
• Requires an individual with a customer service mindset
• Flexibility and aptitude to thrive in a fast-paced environment
• Knowledge of web technology and communication. Able to quickly learn new applications.
• Desire to learn and gain knowledge within an ecommerce environment
• Desire to problem solve and share knowledge
• Bachelor’s Degree in a related discipline is mandatory