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Web Application Specialist Job in Noida at HCL Technologies Limited (HCL)

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Web Application Specialist

HCL Technologies Limited (HCL)

  Full Time Job

  Not Disclosed

  0-1 years

  Posted  30+ days ago

Location
  • Noida
Skills Required
  • Web Application Design
  • Problem Solving
  • Service Level Agreements
  • Communication Skills
About this Job

HCL Technologies Limited is hiring for the role of Web Application Specialist!

Responsibilities of the Candidate:

  • Provide technical support and incident resolution by managing Web Application Firewalls, Cisco ASA, and Palo Alto devices to ensure secure and uninterrupted application services.
  • Conduct root cause analysis on escalated issues, utilizing Web Application Firewall configurations and Cisco ASA policies to prevent future occurrences and strengthen the overall security posture.
  • Contribute to knowledge management by updating the knowledge base and developing training materials for new team members, ensuring adherence to best practices in firewall management and operations.
  • Independently manage and resolve support tickets within agreed Service Level Agreements (SLAs), leveraging Web Application Firewall tools to efficiently troubleshoot and mitigate issues.
  • Enhance customer experience and drive positive feedback through effective problem resolution strategies, achieving first call resolution metrics with minimal case reopens.

Requirements:

  • Proficient in managing Web Application Firewalls with a strong understanding of Cisco ASA and Palo Alto configurations.
  • Strong problem-solving skills with the ability to conduct thorough root cause analyses.
  • Familiarity with support ticketing systems and Service Level Agreements (SLAs).
  • Excellent communication skills to ensure clarity in technical discussions and customer interactions.
Eligible Degrees
MBA / All Courses
Bachelor of Technology/Engineering / All Courses
Master of Technology / All Courses
Bachelor of Arts / All Courses
Bachelor of Science / All Courses

+96 More

Who can apply
Work Experience: 0-1 years
Eligible Graduation Years: 2025, 2024, 2023
Documents Required

1. Resume

2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)

About HCL Technologies Limited (HCL)
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