VKYC-Ops Executive Job in Bangalore at CRED

Cred is hiring for the role of VKYC Ops!

Responsibilities of the Candidates:

• Carry out customer identification process through video calls
• Performing due diligence checks & reviewing KYC documentation through video calls
• Need to be consistent, thorough, accurate, and credible while performing duties
• Need to be time-bound & ensure the requests are closed within stipulated timelines
• Complete and accurate capture of call interactions
• Need to ensure defect rates are kept under acceptable levels
• Must exhibit the highest standards of customer service to ensure customers are comfortable through the verification process and abide by the grooming standards required for the said role
• Ensure all laid down systems and processes are followed as stipulated by the regulatory and compliance standards

Requirements:

• Are a graduate with 1-2 years of work experience in a customer service environment
• Excellent verbal communication (in English and Hindi) and interpersonal skills. Proficiency in any vernacular language is a plus
• Knowledge of customer service principles and practices
• Customer service orientation with attention to detail and accuracy
• Ready to work in rotational shifts in 24 x 7 environments. (A cab facility will be provided for the night shift only)
• Need to work 6 days a week and might involve a roaster during the weekends.
• Weekly day offs can be on any day of the week.