Virtual Relationship Manager OI Job in Mumbai at HSBC

HSBC is hiring for the role of Virtual Relationship Manager OI!

Responsibilities of the Candidate:

• Deliver the proposition by providing a consistently excellent customer experience.
• On-board and activate customers within their targeted segment/portfolio.
• Retain existing customers through engagement in line with the market and segment strategy.
• Identify and meet customers’ needs by providing them with an appropriate solution or introducing/referring them to the appropriate teams or departments.
• Encourage customers to use additional channels where appropriate.
• Be responsible for a specialized portfolio containing clients with more complex needs.
• Leverage new capabilities and evolving tools to effectively communicate with clients remotely.
• Ensure all activities, transactions and sales adhere to prevailing HSBC and regulatory standards.

Requirements:

• Minimum Graduation or as required for the role, whichever is higher
• Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required