Video Solutions Consultant Job in Gurgaon at Google

Google is hiring for the role of Video Solutions Consultant!

Responsibilities of the Candidate:

• Prioritize and deliver positive customer service throughout the customer journey, troubleshooting and resolving issues with Google's advertisers and Sales teams, agencies, and partners.
• Learn AI powered Ads products, support Apps and to troubleshoot technical product issues, apply product knowledge solving technical customer issues and escalations, and carry out strategic projects.
• Develop tools and automation for better diagnostics / data fixes and debugging independently or in partnership with Product Engineering teams.
• Improve product feature offerings by providing partner feedback to internal cross-functional teams, including Product Management, Engineering, and Business Solutions teams.
• Analyze data and insights to create action plans to solve issues at the root cause for customers focusing on knowledge management, operational improvements, account reviews and product adoption.

Requirements:

• Bachelor’s degree in Engineering, Computer Science, a related field, or equivalent practical experience.
• Experience in either system design or reading code (e.g., Java, C++, Python, etc.).
• Experience in technical project management, stakeholder management, professional services, solution engineering, or technical consulting
• Master’s degree in Engineering, Computer Science, Business, or a related field.
• Experience working in technical product / cloud support / Quality Engineering / SRE.
• Experience in business analysis to conduct analytics, develop dashboards, and make recommendations.
• Experience in technical troubleshooting or customer support in a tech organization, and translating technical concepts and solutions to non-technical and executive audiences.
• Knowledge and experience using Google Ads or other online advertising solutions and the media/tech landscape.
• Excellent problem solving skills to develop strategic perspectives on customer-focused solutions