Video KYC Officer Job in Bangalore at Axis Bank

Axis Bank is hiring for the role of Video KYC Officer!

Responsibilities of the Candidate:

• Manage the digital onboarding journey for clients by delivering successful and accurate VKYC which is compliant with the regulatory requirements, briefing customer’s product basics and mandatory features, and advising clients on simple and routine issues to help them connect on Video calls thus delivering our prospective clients a superior customer experience
• Achieve the monthly assigned business metrics on number of successful VKY completed, occupancy, availability, logged-in hours, AHT, adherence and cross-sales generating Fee income across Investment, Assets, and Cards.
• Utilize effectively all applications, tools, and databases used to process transparent end-to-end client support.
• Adhere to internal control policies. Ensure that the organization's activities are carried out per all regulatory, legal, and governmental regulations.

Requirements:

• 0-2 years of experience in the BFSI industry, preferably in a phone/video banking/telesales setup.
• Prior experience in Banking ops/Sales is preferred but not mandatory
• Minimum of 15 Years of formal Education
• Proficient with systems related to Banking transactions and services and simple resolutions for video connects through different devices
• Strong willingness to work in a digital banking setup
• Teamwork, verbal and written excellence, resilience and high motivation.
• Must be flexible and understanding in a challenging and ever-changing environment
• Excellent communication skills – both written and verbal