Vice President – Operations Job in Gurgaon at Flixstock INDIA Private Limited

Key Responsibilities

● Operational Leadership:

• Lead and manage 200+ team members across operations, technology, AI, and other functions.
• Build and optimize systems and workflows that enable scale and efficiency.

● Client Delivery & Quality:

• Ensure 100% adherence to client commitments—on time, with world-class quality.
• Define and maintain delivery benchmarks aligned with global expectations.

● Cross-Functional Leadership:

• Align technology, AI, and creative operations to deliver seamless client solutions.
• Partner with product, tech, and client-facing teams for continuous improvement.

● People & Culture:

• Inspire, mentor, and grow high-performance teams across multiple functions.
• Drive a culture of accountability, agility, and innovation.

● Scaling & Growth:

• Anticipate challenges of a scaling business and design solutions proactively.
• Implement performance-driven KPIs and metrics to ensure efficiency.

● International Client Engagement:

• Manage and nurture relationships with global clients, understanding cultural and business nuances.
• Drive delivery excellence and customer satisfaction across regions.

● Strategic Leadership:

• Work closely with the CEO and leadership team to define operational strategy.
• Act as a key driver in Flixstock’s journey from high-growth to global scale.

What We’re Looking For

• 10–15 years of professional experience with at least 4–5 years in a high-growth start-up / scale-up environment.
• Proven track record of leading large teams (150+ people) across multiple functions.
• Strong operational and strategic leadership skills with the ability to balance scale and speed.
• Hands-on experience with international clients and global delivery standards.
• Experience in technology and/or AI-driven environments is a strong advantage.
• High resilience and adaptability to manage 24/7 operations.
• Energetic, ambitious leader with a builder’s mindset and ability to thrive in fast-paced, evolving setups.

lixstock offers services like FlixModel, which transforms fashion e-commerce by creating consistent, high-quality on-model images, and Flix3D, which generates virtual garments from tech packs.