Vice President - Healthcare Operations Job in Jaipur at Genpact

Genpact is hiring for the role of Vice President - Healthcare Operations!

Responsibilities of the Candidate:

• Collaborate with senior management on business growth, strategy, and operational planning.
• Lead digital teams to introduce breakthrough technology solutions (e.g., RPA) into existing operations.
• Deliver operations to achieve/exceed P&L expectations.
• Led large teams across multiple locations, promoting and encouraging cultural diversity.
• Implement mechanisms to identify, understand, and address performance gaps and breakthroughs, developing and executing improvement plans.
• Lead knowledge design, implementation, and support for complex domains, monitoring and reviewing the solution implementation process.
• Collaborate on new deal processes, including solutions, pricing, due diligence, transition, and stabilization.
• Implement new technologies in operations, displaying executive presence.
• Serve as a senior partner contact point for resolving customer and internal issues.
• Maintain and grow excellent customer relations with a focus on improving NPS.

Requirements:

• Graduate from a reputed university.
• Prior experience in contact center operations and the healthcare domain/industry.
• Ability to engage senior client management on offerings, and emerging issues in focus sectors, lead project scope discussions, and provide insightful recommendations.
• Experience leveraging Digital and Analytics to drive the service line.
• Process transformation experience.
• Experience leading a span of at least 500+ employees.
• Outstanding negotiation, interpersonal, verbal, and written communication skills.
• Measurable experience in leading and growing profitable voice contact center operations and BPO services.
• Subject matter expertise in contact center operations across various industries, such as banking, insurance, healthcare, technology, and retail.
• Working knowledge of lean six sigma frameworks to drive continuous performance improvement.
• Analytical problem-solving skills with exceptional attention to detail.