Vice President - Corporate Client Servicing Lead Job in Chennai at Barclays

Barclays is hiring for the role of Vice President - Corporate Client Servicing Lead!

Responsibilities of the Candidate:

• Ensuring market-leading levels of client satisfaction for a strategically important client base
• Leading, motivating, and inspiring a diverse and scaled workforce ensuring high levels of colleague engagement
• Ensuring adherence to all operational processes including regulatory processes (PSDII and Complaints DISP rules)
• Driving the client ‘self sere’ agenda reduces client's reliance on manual processes
• Managing their department(s) within agreed financial budgets and in support of strategic business plans and projects
• Supporting the broader Client Service business with both strategic and tactical change initiatives 
• Reducing client pain points through analysis of problematic processes and complaints root cause analysis
• Developing and maintaining relationships with immediate peers and key stakeholders to deliver exceptional performance and to continually market the Client Service proposition
• Driving market-leading levels of colleague engagement, to help attract and retain top talent into our Frontline
• Leading and driving both strategic and tactical change within their relevant department
• Managing the continuous improvement process within their department to maximise efficiency and/or client satisfaction

Requirements:

• Knowledge of Corporate Banking operating model
• Proven experience in leading, motivating and inspiring scale teams
• Senior stakeholder Influencing & management
• Vast Experience in implementing, managing and communicating change
• Leading practitioners in challenging, supporting teams in a fast-changing environment, making change the normal way of working
• Any Graduate
• Strong & extensive Knowledge of FCA requirements and principles