UX Researcher Job in Bengaluru at Razorpay - India

Razorpay is hiring for the role of UX Researcher!

Responsibilities of the Candidate:

• Plan, execute and drive user studies to uncover, understand and quantitatively analyse user behaviour w.r.t business finance and Razorpay products. 
• Identify patterns of behaviour among users, structure behavioural archetypes and evangelise these archetypes across your business units. 
• Build empathy for behavioural archetypes across the organisation through a variety of engagement and storytelling techniques. 
• Communicate a holistic picture of a user’s experience to cross functional teams and identify possible gaps in them. 
• Work closely with marketing, product and design to identify open research statements that lie across the roadmap. 
• Drive existing business, product and design decisions by providing validated user insights qualitatively or quantitatively. 
• Set-up and drive repetitive contextual user walkthroughs of products to identify possible gaps and opportunities for product improvement. 
• Coordinate with the data analytics team to set up necessary data infrastructure for understanding and archetyping user behaviour. 
• Analyse and Identify usage patterns across product ecosystems and discern levers to accelerate product adoption, engagement and retention. 
• Propagate insights through your respective BU and bring to notice potential new product / growth / design opportunities in the ecosystem. 
• As the first researcher, you will setup the research team culture, structure and goals so that they best align with the needs of the respective BU. 

Requirements:

• 2-4 years of experience as UX Research Specialist or a similar role
• Experience with qualitative and user-centered design methodologies
• Working knowledge of quantitative, behavioral analysis and statistics
• Ability to formulate specific, answerable, and practical questions that elicit key data points about user behaviour. 
• Experience with remote testing tools
• A keen ability to listen / observe users in context of business finance
• Keen in understanding short and long-term goals of the product and business.
• Excellent understanding of behavioural analytics and you go by data-driven decisions.
• Have experience driving both formative and summative research initiatives. 
• Excellent communication and presentation skills and the ability to clearly articulate insights to the team and leadership.
• Ability to quickly source quick insights through multiple channels. 
• Ability to collaborate with cross-functional teams to define, design and ship new features