User Success Engineer Job in Lalitpur at Dassault Systèmes

BS Dassault Systemes is hiring for the role of User Success Engineer!

Responsibilities of the Candidate:

• A thorough understanding of the product, allowing for accurate troubleshooting and solutions
• Troubleshoot and resolve customers reported issues with complete ownership and dedication
• Anticipating potential problems and offering preventive solutions
• Submit and track issue with Development Team and validate Solutions provided by Development team
• Implement the functionality under R&D Guidance for specific customer demand.
• Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run
• Timely deliver answers /solutions including validating all code corrections against customer scenarios
• Participate in customer calls, on demand, to convey technical expertise and deliver enhanced value & satisfaction
• Collaborate with Development team to identify the root cause of the issue and deliver the solution.
• Collaborate with Customer Success Advocate to prioritize the resolution plan

Requirements:

•  A Bachelor’s degree or higher degree in Information Technology, Mechanical Engineering, Computer Science or a Life Sciences related domain
• 1-3+ years of prior experience in laboratory informatics software. E.g., BOVIA OneLab, QUMAS application. 
•  Experience in BIOVIA product, life science industry, or chemistry/biology laboratory domain
• Experience in SQL script creation and Oracle Database administration
• Experience in Microsoft Windows Server system administration and Active Directory
• Experience in Web server and networking technologies, such as Apache Tomcat or Microsoft IIS with SSL/TLS certificates
• TCP/IP and network topology knowledge, including load balancers, routers, etc.
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills in English
• Ability to work effectively both independently and as part of a diverse team environment.
• Ability to adapt to changing technologies and learn new skills quickly.