User Success-Engineer Job in Pune at Dassault Systèmes

Dassault Systems is hiring for the role of User Success- Engineer!

Responsibilities of the Candidate:

• Assist Customers/Partners to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products
• Respond immediately in case of Customer Crisis situations
• Work closely with customers and partners as situation demands to resolve issues and ensure smooth deployment/production run
• Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
• Create Knowledge capitalization content on key technical topics
• Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
• Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
• Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity

Requirements:

• B.E., B.Tech (Mechanical/Production) from premier institutions with good academic track records 60% throughout in all academics with NO GAPS
• 1-3 years Industry Experience with any CAD and/or PLM software
• Candidate should have undergone any CAD/PLM training or Certification of CAD/PLM software
• Exposure to PLM operations and concepts is an added advantage
• Good English communication skills, both written and verbal required
• Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
• Ability to work in a fast paced dynamic environment