US Telecom Blended Process Job in Noida at Ienergizer

Key Responsibilities:

Customer Support:

• Handle inbound and outbound calls to resolve customer queries, issues, and complaints.
• Respond to customer inquiries via email and chat, providing accurate information and solutions.
• Assist customers in troubleshooting technical issues related to telecom services, such as network outages, billing concerns, and account inquiries.

Technical Support:

• Provide first-level troubleshooting for issues related to mobile phones, internet connectivity, and other telecom services.
• Escalate complex technical issues to higher support tiers as needed.

Billing and Account Management:

• Assist customers with billing inquiries, payments, and account management tasks.
• Process billing adjustments and refunds according to company policies.

Sales and Upselling:

• Identify potential opportunities for upselling telecom services like upgraded data plans, new devices, or additional features.
• Educate customers on current offers and promotions.

Data Entry & Documentation:

• Accurately log all customer interactions and service requests in the company's CRM system.
• Maintain proper documentation of resolutions and follow-ups.

Team Collaboration:

• Work closely with other team members and departments to ensure customer satisfaction and resolve issues efficiently.

Skills and Qualifications:

• Education: High School diploma or equivalent; college degree preferred.
• Experience: Previous experience in a blended process (voice and non-voice) or in a telecom process is a plus.
• Communication: Excellent verbal and written communication skills in English.
• Technical Knowledge: Basic understanding of telecom products, services, and technology (mobile, internet, etc.).
• Problem-Solving: Strong analytical and troubleshooting skills.
• Customer Focus: Ability to handle high-pressure situations while maintaining a customer-first attitude.
• Tools: Familiarity with CRM software and ticketing systems.

NOTE:- 5 days a week working with rotational shifts and rotational offs. No cab or meal facilities.

iEnergizer helps our Partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. From sales to customer care, technical support and back-office services, iEnergizer provides client-centric solutions to a partner base that includes a number of Fortune 500 companies operating within different industry verticals including: Healthcare Payers and Providers, Banking, Financial Services, Insurance, Gaming, Publishing and Legal.