Universal Banker Job in Hyderabad at HSBC

HSBC is hiring for the role of Universal Banker!

Responsibilities of the Candidate:

• Principal Accountabilities
• Contribute to productivity improvements in the branch
• Maintain branch hygiene standards
• Customers / Stakeholders
• Ensure positive customer experience and handle complaints/escalations
• Leadership & Teamwork
• Establish mutual respect and trust in dealings with colleagues and customers
• Operational Effectiveness & Control
• Adhere to operational standards, laws, regulations, sanctions, and AML policies
• Stay alert to sanction evasion or unusual activities and promptly report them
• Support AML investigations by providing information when required
• Successfully complete mandatory AML & Sanctions training
• Follow PEP (Politically Exposed Persons) acceptance, CDD & EDD guidelines
• Ensure records are obtained for all customer products/services as per process
• Follow prescribed processes for wire transfers, monetary instruments, cash services, pouch & mail
• Identify high-risk indicators across banking products (cash, credit cards, insurance, etc.)
• Undertake due diligence to ensure transactions match customer profiles, escalate anomalies
• Communicate clearly and politely with customers regarding permitted/prohibited services
• Implement remediation steps in case of any breach of policy or guidelines

Requirements:

• Graduate with 2 years of experience
• Holistic understanding of branch operations and processes
• Strong grasp of customer service requirements
• Mandatory: Complete AML and Sanctions training with post-course assessment
• Must remain vigilant and compliant with HSBC’s AML, sanctions, and internal control frameworks