Triage Technical Support Engineer Job in Hyderabad at Salesforce

SalesForce is hiring for the role of Triage Technical Support Engineer! 

Responsibilities of the Candidate:

• Provide exceptional frontline technical support via phone and email to Salesforce clients
• Assist with general best practices, including user management, data management, and reporting and dashboards
• Identify situations where professional services or account executive intervention may be warranted
• Track and maintain all client communications and case documentation in Salesforce
• Follow established support processes and procedures
• Communicate with global clients in English
• Available to work across any of the shifts based on business requirements. Shifts are subjective to change as well based on business needs
  

Requirements:

• Passion for Client Experience
• Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
• Excellent written and verbal communication skills. Experience in handling/conversing with international clients is mandatory.
• Action-oriented with strong organizational, analytical and problem-solving skills
• Highly adaptable, fast learner
• Technical aptitude in support of learning Salesforce Cloud applications and solutions
• ·Dependable, motivated, self-starter, with the ability to work independently
• Experience in technical support (or another client-focused environment)
• Optional: ADM 201 and/or ADM 211 certifications preferred,