Traveler Service Associate Job in Gurgaon at Expedia

Expedia Group is hiring for the role of Traveler Service Associate!

Responsibilities of the Candidate:

• Lead the resolution of issues from online (voice & chat) and offline (Service Requests) sources from start to finish
• Develop and build a world-class travel agent skill set
• Develop and cultivate relationships with a broad network of co-workers, management, and partners
• Navigate sophisticated technology and robust resources to determine solutions while staying in the driver’s seat on managing customer expectations
• Provide our travelers with best-in-class service that makes our customers want to come back and book travel with one of our travel brands
• Adapt the schedule as needed so customers don’t have to wait long to connect with an agent
• Adapt to dynamic environments taking on special projects and other responsibilities to help the team succeed.

Requirements:

• 2 years + experience in a contact center
• Bachelor in any field; or equivalent related professional experience
• Master communicator, both verbal and written, who can unearth true customer needs and adapt style based on customer sentiment
• Comfortable working with technology, including all Microsoft Office programs
• Taking Ownership: Owns Traveler's Problems, action-oriented, and takes control of the traveler's interactions
• Demonstrates a desire to Help: Listening intently to understand and fix travelers' issues and following through until travelers' problems have been resolved
• Anticipate Traveler Needs: Use all resources to solve traveler problems and anticipate and react to traveler needs
• Inspire Confidence: Ensure the traveler knows they will be helped
• A strong Decision-maker and takes pride in being the expert on the job
• Have a high school diploma; or equivalent related professional experience
• Must be flexible with shifts and able to work in a 24*7 environment
• Positive & proactive attitude, and excellent attention to detail
• Understanding of GDS systems (Sabre/Amadeus) is a plus
• A high-level understanding of call center technologies
• Travel knowledge: experience in the travel industry is a plus.