Transactions Specialist Job in Bengaluru at JPMorgan Chase & Co.

JPMC is Hiring for the Role of Transactions Specialist!

Responsibilities of the Candidate:

• Follow banking guidelines provided by the Federal Government diligently
• Provide high-quality servicing of research requests for customers, internal departments, and financial institutions
• Research and report suspicious transactions by performing detailed account research and transaction verification
• Evaluate and analyze data from multiple sources in a fast-paced environment, ensuring timely issue identification and escalation
• Monitor requests for age, contact bankers, and provide updates as requested by requestors and/or management
• Research and process debit/credit adjustments by contacting clearing partners and following standard operating procedur
• Refer and transfer complex issues/inquiries to subject matter experts and team leaders
• Enhance customer experience by meeting accuracy levels and reducing case resolution turnaround time
• Ensure processing discipline by meeting accuracy levels and responding to escalations urgently
• Complete assigned trainings on time
• Participate actively in performance management reviews, Q-board, and team huddles, and identify areas for process improvement

Requirements:

• Have at least 6 months of experience
• Hold a bachelor's degree or higher
• Demonstrate proficiency in MS Office
• Exhibit strong oral and written communication skills
• Possess strong accounting knowledge
• Adapt to change effectively
• Maintain excellent client focus and customer care
• Pay attention to detail
• Solve problems efficiently
• Work well as a team player
• Manage time effectively and maintain flexibility with working hours due to workplace demands