Transaction Risk Investigator Job in Visakhapatnam at Amazon

Amazon is hiring for the role of Transaction Risk Investigator!

Responsibilities of the Candidate:

• Researches and evaluates facts surrounding seller transactions
• Takes appropriate action on investigated transactions based on established standard operation procedures and tools
• Documents their actions by providing detailed annotations
• Communicate with external customers via phone or email during the investigation process
• Communicate with internal customers and peers in person, via email, annotations, and phone during and following the investigation process
• Understand the issue and make the best use of the available resources to resolve it
• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
• Communicate with internal and external stakeholders
• Understand performance metrics to create an analysis for driving business goals
• Meet predetermined and assigned productivity targets and quality standards

Requirements:

• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce