Transaction Monitoring – Customer Service Specialist Job in Hyderabad at Tide

Tide is hiring for the job role of Transaction Monitoring - Customer Service Specialist!

Responsibilities of the Candidate:

• Calling customers to determine whether blocked card transactions are fraudulent or genuine
• Messaging customers to inform them of work being done by other teams to resolve other blocked payments
• Obtaining the details of any potential fraudulent activity from the customer and providing to our Level 2 investigation team
• Communicating with our payment provider to ensure future genuine transactions from customers are not blocked
• Ensuring customers are contacted as quickly as possible and are satisfied with the service and solutions they’ve received
• Following defined workflows but always looking for better ways to do things (we will change them when you find them)
• Working as part of a team to deliver great customer service

Requirements:

• Excellent spoken and written English skills
• Confident talking with customers
• Always on the lookout for new and better ways of doing things
• Really strong organizational skills
• Worked in a team environment handling high volumes of daily tasks
• Comfortable using office tools such as GSuite
• Comfortable using Zendesk or a similar platform
• Some experience working in customer service for the finance industry
• Some experience working in a financial crime or transaction monitoring function
• Some experience working in startups