Training and Development Manager Job in Delhi at INTO

INTO is hiring for the role of Training and Development Manager!

Responsibilities of the Candidate:

• Develop, implement, and manage training processes for APC and global employees, ensuring adherence to agreed procedures.
• Create and execute tailored training programs to meet specific staff development needs, aligned with corporate and regional requirements.
• Prepare and maintain the Annual and monthly Training Calendar, focusing on continuous staff training to uphold performance standards.
• Ensure full compliance with university partner admissions criteria and policies, maintaining updated procedural knowledge.
• Lead a collaborative team dedicated to training excellence and maintaining current process guides for APC and admissions staff.
• Provide detailed analysis of performance metrics and customer service improvements for the Admissions department.
• Foster strong relationships with regional staff and agents to ensure effective collaboration and success.
• Support the Admissions leadership team in developing and updating processes and systems to meet evolving needs.
• Mentor team members and assist in their development, demonstrating proficiency within the first 3 months of employment.
• Coordinate engagement activities and support employee surveys to identify training and development opportunities.

Requirements:

• Bachelor's degree with expertise in modern training methods and leadership in high-performance team management.
• Extensive experience in dynamic customer-focused environments (e.g., hospitality, tourism, retail, call centers), supporting diverse English proficiency levels.
• Approachable with assertive and constructive communication skills, effective in building relationships across cultures.
• Exceptional attention to detail and data accuracy, proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Strong time management and deadline orientation, with experience in international student recruitment/admissions and previous roles in student services.
• Knowledgeable in higher education and international education sectors, familiar with international education agents.
• Desired proficiency in a second language, adept in change management, problem-solving, and creative thinking.
• Cultural awareness gained through global experiences, including study abroad, and familiarity with Salesforce or similar CRM systems.