Training Administration & Operations Analyst Job in Hyderabad at Salesforce

Salesforce is hiring for the role of Training Administration & Operations Analyst!

Responsibilities of the Candidate:

• Training Class Logistics:
  • Prepare for all upcoming trainings and provision necessary resources
  • Support various tasks such as creating Pre-release test orgs, Marketing Cloud orgs, and training certificates
• Private Workshop Engagements:
  • Monitor upcoming Private Workshop campaigns and handle customer communications
  • Support registrations, inquiries, and logistics for Private Workshops
  • Update customer point of contact regarding Private Workshop registrations
• Instructor Support:
  • Triage and resolve all instructor support cases
  • Assist instructors during training delivery and liaise with the Resourcing team
  • Create Instructor profiles in the Learning Management System (LMS)
• Additional Operational Tasks:
  • Manage and support Learning Credits redemption and troubleshooting, focusing on customer success
  • Support eLearning provisioning and troubleshooting
  • Adhoc tasks or projects supporting a smooth and efficient training delivery

Requirements:

• Highly organized with excellent attention to detail
• Ability to clearly follow processes and procedures, and make decisions in a timely manner
• Strong customer service skills
• Strong multi-tasking skills and ability to prioritize workload to meet deadlines and volume of requests
• Proficiency in cross-functional collaboration
• Ability to anticipate customer needs and apply understanding of customer needs to solve problems and drive outcomes.
• Results oriented
• Ability to transition between two or more activities
• Proficiency in critical thinking, planning and organizing, decision-making, adaptability, and communication
• Software industry experience and knowledge
• Microsoft Excel, PowerPoint, and Word application expertise