Trainer: Retail Customer Care Job in Hyderabad at Apple Inc.

Apple is hiirng for the role of Trainer: Retail Customer Care!

Responsibilities of the Candidate:

• A Trainer onboards our vendor, which includes facilitating train the trainer, supporting classroom observations, providing facilitation feedback and evaluating our partners.
• In preparation for classroom delivery, Trainers are to shadow the business, review contacts and attend calibrations to help deepen their expertise across all of RCC.
• Trainers will also collaborate with regional and worldwide learning team members in content development, content maintenance and developmental projects. In addition, they are also responsible for managing the logistics of the
• Discovery Center, including but not limited to content curation and worldwide collaboration. A trainer is also responsible for executing on-demand contact reviews and interaction evaluations in accordance to RCC ’s Quality Standards.
• They also help to identify knowledge gaps and help to build behaviour-based coaching plans based on qualitative and quantitative insights. They regularly participate in calibration activities and excel at being an expert and aligning the team to the most up-to-date Quality standards.

Requirements:

• Able to apply a variety of learning technologies to address specific learning and performance needs
• Ability to work with and influence cross functional business partners to create and achieve strategic quality objectives and goals
• Experience defining curriculum strategies and learning plans
• Understanding of learning management systems, performance data analysis and reporting tools
• Experience designing and developing training content, courses or programs, and training evaluation
• Ability to work efficiently under deadline with numerous projects on hand
• Strict adherence to company policy on confidential materials