Trainer - Accounts Receivable Job in Hyderabad at Carrier

Carrier is Hiring for the Role of Trainer - Accounts Receivable!

Responsibilities of the Candidate:

• Design and develop training programs for the O2C cycle, including order processing, credit, invoicing, collections, and cash application.
• Work with process owners, finance, sales, and IT teams to identify training needs.
• Create role-specific training modules for new hires and refresher courses for existing staff.
• Stay updated on industry trends and regulatory changes, incorporating them into training.
• Conduct onboarding training for new employees and facilitate workshops on O2C topics.
• Provide coaching and mentorship to team members.
• Manage training delivery through both in-person and e-learning platforms.
• Develop training on new technologies and system upgrades in the O2C process.
• Align training with system changes in collaboration with IT teams.
• Ensure continuous improvement through training and process enhancements.
• Create and maintain training materials such as manuals, videos, and e-learning modules.
• Regularly update training documentation to reflect process or system changes.
• Develop assessment tools to measure training effectiveness.
• Collaborate with department heads, team leads, and process owners to customize training.
• Integrate O2C training into broader organizational learning efforts with HR and Learning & Development.
• Serve as the main point of contact for training programs based on operational changes.
• Track and report the effectiveness of training using performance metrics.
• Assess skills gaps and improve training content based on feedback.
• Monitor performance metrics to evaluate the impact of training on O2C processes.
• Support change management with targeted training to manage transitions.
• Ensure training aligns with legal and regulatory compliance requirements.
• Promote best practices and ensure high standards across O2C processes.
• Stay informed about industry standards and emerging technologies to improve training.
• Oversees accounts receivable processes such as credit, billing, collection, cash application, Accounts Receivable reporting, order processing and monthly, quarterly, year-end close processes.
• Reviews accuracy of financial statements to minimize deviations and discrepancies.
• Ensures credit policies are enforced, so that an acceptable level of risk is maintained, repayments are made on time, and losses are kept to a minimum.
• Manages development and implementation of medium-scale projects to closure.
• Negotiates payment schedules, contract terms and follows-up on accounts to ensure arrangements are met.
• Resolves disputes in a manner that protects the organization's financial interests and maintains positive customer relations.