Trainee – Technical Support Job in Kochi at METADATA Technologies Pvt Ltd

METADATA Technologies Pvt Ltd is hiring for the role of Trainee – Technical Support!

Responsibilities of the Candidate:

• Understand customer’s business impact and capturing environmental details.
• Provide day-to-day operational customer service via inbound calls and web support via live chats, email, and portal activities.
• Learn and understand how to escalate cases to the appropriate teams as needed based on issue complexity and process documentation. Work closely with these teams to identify new trends/resolutions.
• Communicate and collaborate effectively with all team members keeping the team informed of issue status by sharing information through communication tools provided by the client.
• Complete assigned tasks accurately and within required customer-assigned Service Level Agreements.
• Utilize resources to manage transactions, escalating issues appropriately.
• Provide first-class, multi-site support for all end user incidents and service requests relating to the business and IT environment, maintaining high levels of ownership throughout the incident lifecycle.

Requirements:

• Excellent communication skills (both written and verbal)
• Self-motivated & results-oriented