Trainee - Operations & Customer Service - IELTS Online Job in Noida at British Council India

British Council India is hiring for the role of Trainee - Operations & Customer Service - IELTS Online!

Responsibilities of the Candidate:

• To be the first point of contact for IELTS online Exams-customer related enquiries and transactions (Including guiding potential candidates on registration process, Features of IELTS online exam, processing of Refunds/transfers and/or cancellations).
• Provide customers with information and take the query towards effective resolution.
• Create (Account and Case/Opportunity) on salesforce and update necessary data sheets.
• Maintain the agreed British Council quality standards on each customer interaction.
• Handle and Manage Candidate/Customer complaints by providing appropriate solutions and alternatives within the time limits and follow up to ensure resolution.

Requirements:

• Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification (BCMS/Vendor will arrange for language proficiency and certification test)- communication skills will also be judged in the voice and accent assessment round.
• Typing Speed minimum 35 WPM.
• Basic MS Excel knowledge of using formulas (vlookup, hlookup, conditional formatting and pivot table)- Excel workbook to be shared separately
• Experience in voice process.
• Demonstrable experience of working as part of a dispersed team to deliver a service
• Demonstrable experience of reacting positively to change