Trainee Engineer-Technical Support Job in Mumbai at CometChat

CometChat is hiring for the role of Trainee Engineer!

Responsibilities of the Candidates:

• Responsible for answering and solving customer queries via live chat, email, and calls
• Develop a deep understanding of the Product & Technology
• Learn the codebase - how classes/components/functions/events work together and affect each other
• Help customers implement a chat solution by walking them step by step through any aspect of the integration process that is giving them trouble
• Know the documentation inside and out to find the correct documents for customer issues
• Troubleshoot customer codebase errors to determine if the root cause is on the customer end or the CometChat end
• Identify product bugs by attempting to replicate customer issues in CometChat sample apps
• Reply to support requests via chat and email - including technical and nontechnical support queries
• Join and lead customer calls where customers explain and show code-based errors and issues
• Improving coding skills to a point where you can work on the CometChat codebase
• Work on minor bug fixes

Requirements:

• Understanding of OOP concepts
• Good analytical skills and problem-solving skills
• Ability to write code for the given problem
• Understanding of Software Development Life Cycle (SDLC)
• Knowledge of any coding/scripting languages such as HTML5, JavaScript, PHP, and NodeJs would be an added advantage.
• Ability to learn new software and technologies quickly.
• Ability to follow instructions and work in a team environment.
• Excellent written and verbal communication to a level where communication with customers is clear via any support offered
• Organized and thorough, able to follow through on long-standing tickets and keep track of the next steps on multiple outstanding issues.
• Ability to write out technical concepts in a simple way for customers with low technological understanding