Trainee Collection Officer Job in Allahabad at Utkarsh Small Finance Bank

Key Responsibilities

• Manage assigned cases for debt recovery and regularly update clients on case status.
• Review customer profiles to identify potential defaulters and high-risk accounts.
• Analyze reasons for default and report findings to management.
• Maintain and report monthly sub-lease and collection databases.
• Track due calling data and update customer and guarantor contact details and addresses.
• Provide collection performance reviews of Relationship Officers to management.
• Ensure proper implementation of cash receiving processes and maintenance of cash registers.
• Review problematic accounts and recommend structured repayment solutions.
• Conduct field visits to customers, guarantors, and references as required.
• Participate in weekly collection review meetings to identify issues and closure plans.
• Coordinate with Branch Managers for issuance of repossession orders when applicable.
• Follow up with customers to identify bottlenecks and ensure prompt collections.
• Ensure effective and timely collection of due payments in the assigned region.
• Support timely invoicing and collection operations.

Educational Qualifications:

• Minimum requirement: Bachelor’s Degree or Higher Diploma
• Eligible Qualifications include:
• MBA (all specializations including BFSI, Finance, Marketing, Operations, HR, Analytics, FinTech, etc.)
• BBA and equivalent management-related bachelor’s programs
• PGDM and other recognized management programs

Skills and Competencies:

• Strong communication and listening skills
• Good presentation and interpersonal abilities
• Negotiation and collection management skills
• Understanding of banking and financial products
• Analytical and problem-solving skills
• Ability to explain complex financial information clearly
• Customer handling and field coordination capabilities
• Willingness to work in field-based and branch-linked roles
• Open to PAN India deployment based on business requirements

Utkarsh Small Finance Bank Limited (USFBL),(NSE/BSE UTKARSHBNK) incorporated on April 30, 2016, is engaged in providing banking and financial services with a focus on providing microfinance to the underserved and unserved sections of the country.