Trainee Business Service Support Advisor Job in Gurgaon at BT Group

BT Group is hiring for the role of  Trainee Business Service Support Advisor!

Responsibilities of the Candidate:

• Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and under full supervision.
• Gathers customer information and performs basic analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
• Executes and delivers routine work clearly covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
• Handles professionally and effectively with customer contacts, showing resilience and sound decision-making whilst under pressure.
• Participates in the continuous improvement activities to improve the customer service team processes.

Requirements:

• Complaint Management
• Information Management
• Communication
• Requirements Analysis
• Continuous Improvement
• Issue Resolution
• Problem-Solving
• Billing
• Time Management
• Customer Relationship Management
• Escalation Management
• Technical Support
• Decision Making
• Growth Mindset
• Stakeholder Management
• Inclusive Leadership