Trainee Business Service Support Advisor Job in Kolkata at BT Group

BT Group is hiring for the role of  Trainee Business Service Support Advisor!

Responsibilities of the Candidate:

• Assist in creating value-based relationships with customers, and optimizing customer service within BT Group's resource pool, under supervision.
• Gather customer information, performs basic analysis, and understands customer needs for insight into efficient issue management.
• Execute routine work covered by existing procedures to achieve Customer Service team objectives and vision.
• Handle customer contacts professionally and effectively, demonstrating resilience and sound decision-making under pressure.
• Participate in continuous improvement activities to enhance customer service team processes.

Requirements:

• Skill in effectively handling and addressing customer complaints.
• Proficient in managing and organizing information efficiently.
• Strong communication skills, both verbal and written, to convey information effectively.
• Ability to analyze and understand project or task requirements.
• Commitment to ongoing improvement in processes and performance.
• Capability to identify and resolve issues efficiently.
• Strong problem-solving skills to address challenges effectively.
• Proficient in managing billing-related tasks and processes.
• Effective management of time and prioritization of tasks.
• Skill in managing and nurturing customer relationships.
• Ability to handle and manage escalations in a timely and efficient manner.
• Proficiency in providing technical support and assistance.
• Strong decision-making skills to make informed and timely choices.
• Possesses a mindset focused on continuous learning and growth.
• Skill in effectively managing relationships with various stakeholders.
• Demonstrates leadership that values and includes diverse perspectives.