Trainee Associate Engineer FND Job in Gurgaon at BT Group

BT Group is hiring for the role of Trainee Associate Engineer FND!

Responsibilities of the Candidate:

• Support the delivery of continuous assessments across a specified area of the organization's field engineering capabilities, identifying critical gaps and delivering the design of future required engineering states.
• Support the deployment of tools that enable engineering teams to continue building and innovating.
• Participate in the timely resolution of critical customer escalations contributing to high standards of customer delivery.
• Undertake the implementation of efficiency savings and delivers on targets for performance in output and quality to ensure an environment of continuous improvement is instilled in the team.
• Undertake the designing and planning of tactical project plans across product / service groupings to meet time, cost and quality targets.
• Follow roadmaps for engineering capability, maturity, health and status updates ensuring the function's vision aligns with group strategy.
• Execute and deliver within standardised procedures in order to achieve objectives and the vision of the engineering enablement.

Requirements:

• Troubleshooting knowledge
• Customer service skills
• Service Delivery knowledge
• Escalation management skills
• Health & Safety knowledge
• Issue resolution knowledge
• Decision-making skills
• Incident Management knowledge
• Growth Mindset knowledge
• Quality assurance
• Process design
• Inclusive leadership