Territory Manager- Customer Experience Job in Mumbai at Hero MotoCorp Limited
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Territory Manager- Customer Experience
Hero MotoCorp Limited
Full Time Job
Not Disclosed
2-3 years
Posted 30+ days ago
Location
- Mumbai
Skills Required
- Customer Experience
- Territory Management
- channel management
- Microsoft Excel
About this Job
Hero MotoCorp is hiring for the role of Territory Manager- Customer Experience!!
Responsibilities of the Candidate:
- To ensure maximum customer connect to enhance customer experience
- To facilitate Value added services to customer to enhance business penetration in order to generate more revenue
- To implement Balanced Scorecard approach and points
- To provide product support in the field
- To drive revenue growth and maximisation of profitability in Dealer Service
- To increase the Happiness Index (CEI & CES) and work on reducing the customer complaints by coordinating with all the stakeholders so that the end customer gets the delightful experience in the HMCL workshops
- To ensure the timely submission of Warranty and FSC claims by the channel partners.
- To reduction of non-claiming channel partners, reduce warranty rejection etc.
Requirements:
- BE / B Tech (Mech)
- Minimum 2-3 years as Territory manager in any OEM
- Knowledge of Product & Variants
- Knowledge of systems & processes at Hero & channel partner
- Channel Management
- Technical/Commercial skills (DMS & SAP)
- Proficiency in MS Office(Advanced Excel
Eligible Degrees
+96 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Hero MotoCorp Limited
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