Telesales Team Leader Job in Mumbai at Goldify Llp

Roles & Responsibilities:

• Facilitate direct sales by instructing team members to inform existing customers about new arrivals in the company and encouraging them to make sales
• Inform customers about all products in the company, their uses and benefits
• Take orders made by customers and ensure that they are successfully delivered to them in due time
• Follow up sales delivery to customers and inquire about their user experience of goods purchased, making use of their feedback in rating customer satisfaction
• Ensure proper documentation in the information system in due time and check through them for accuracy
• Interact closely with other team members in the course of work to ensure that everyone is carried along and updated on work progress in order to achieve maximum results
• Ensure that customers are treated cordially and are held in high esteem in order to make them patronize the company continuously
• Create good relationship with team members and motivate them to put in their best to work in order to achieve maximum results
• Evaluate sales records periodically to make balances and ensure that sales figures tally with number of goods sold
• Coach team members on the best ways to carry out their duties by transferring expert knowledge to them to boost their skills

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