Telecom Operations Analyst Job in Mumbai at Accenture

Accenture is hiring for the role of Telecom Operations Analyst!

Responsibilities of Candidate:

• Responsible for Bill Cycle checks by performing pre-bill run validations, Performa sample post bill run validations, generation and printing of Alt Media, ebill, etc. and loading of PDF invoices to the customer portal
• Tools Development-Tooling/Requirements/Work center balancing
• Analytics-Tech/Reporting
• Complex Billing Project Management - Escalation from front line to resolve complex billing issues
• Analyze and determine resolution actions of recurring billing issues
  
• Perform pre-bill validations and share anomalies with billing operations team
  
• Perform internal and external audits at periodic intervals & ensure adequate controls are in place for the observations identified.
  
• Analyze data as inputs to leadership presentations
  
• Determine and trigger required actions/coordinate with dispute agents for resolutions
  
• Perform bill verification and review as required
• Analytical ability to organize, evaluate,and present complex data with excellent written and oral skills
  
• Knowledge of telecommunications services
  
• Stakeholder management skills
  
• Effective communication skills
  
• Knowledge in Microsoft Office including Outlook, Word, PowerPoint, and Visio Excel, Access, Project
  
• SQL, Visual Studio experience
  
• Ability to handle the critical situations and manage complexity
  
• Customer service skills
  
• PC literacy (Ability to work with data, transform and display data into reasonable and understandable format)
  
• Time management skills–ability to track work independently and in timely manner
  
• Negotiation skills to ensure customer satisfaction as well as satisfaction of AT&T internal processes and rules
  
• Ability to communicate on different organizational levels, with different organizational audiences from different parts of the world
  
• Broader Project Management knowledge and/or Business Analysis Experience is big advantage
  
• Demonstrates abilities to investigate and resolve billing inquires and billing disputes raised by internal/external customer

Requirements:

• In this role you are required to do analysis and solving of lower-complexity problems
  
• Your day to day interaction is with peers within Accenture before updating supervisors
  
• In this role you may have limited exposure with clients and/or Accenture management
  
• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments
  
• The decisions you make impact your own work and may impact the work of others
  
• You will be an individual contributor as a part of a team, with a focused scope of work
  
• Please note that this role may require you to work in rotational shifts

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate.