Telecaller Mumbai Job in Mumbai at Sharekhan Ltd

Job Description:

• Place outbound calls to prospective clients to generate leads and appointments for the sales team. You may also contact existing clients to offer them additional services or updates.
• Have a good understanding of Sharekhan's financial products and services, including stock trading, mutual funds, and other investment options. Provide information and answer questions about these offerings to potential clients.
• Build rapport with clients and establish a positive relationship. Address their inquiries and concerns in a professional and friendly manner.
• Identify and qualify potential clients by assessing their financial needs and investment preferences. Record client information accurately and update the database.
• Maintain a follow-up schedule to nurture leads and convert them into clients. Regularly call prospects who have shown interest but haven't committed to opening accounts or investing.
• Ensure compliance with all regulatory and company policies while communicating with clients and collecting their information.
• Meet or exceed daily, weekly, and monthly targets for the number of calls made, leads generated, and clients acquired.
• Maintain records of calls, lead status, and other relevant data in Sharekhan's CRM (Customer Relationship Management) system.
• Stay up-to-date with industry trends, products, and services through ongoing training and coaching provided by Sharekhan.
• Coordinate with the sales team to ensure a smooth handover of qualified leads and ensure a seamless customer experience.

Qualifications and Requirements:

• A high school diploma or equivalent is typically required, although some positions may prefer a bachelor's degree.
• Previous experience in telecalling or telemarketing is often preferred.
• Strong communication and interpersonal skills.
• Knowledge of financial products and services is an advantage.
• Familiarity with CRM software and call center systems is beneficial.
• Good negotiation and persuasion skills.
• Ability to work in a target-driven environment.
• Compliance with company and regulatory guidelines.

BNP Paribas has over 160 years of presence in India and is active in 75 countries. Sharekhan has over 4000 employees and is present in 584 cities through 153 branches, more than 3040 business partners. The company has 19 lakh clients and on an average, executes more than 6 lakh trades per day. It was acquired by BNP Paribas in Nov’16.