Telecaller Job in Hyderabad at Institute of English N Foreign Languages

Key Responsibilities:

• Phoning people who are interested to learn Spoken English or a Foreign language.
• Identify and qualify leads through effective questioning and active listening.
• Follow a script or sales pitch to promote products or services and overcome objections.
• Maintain accurate and detailed records of calls and customer interactions in the database.
• Build and maintain strong customer relationships by providing exceptional service.
• Upsell or cross-sell additional products or services to existing customers.
• Collaborate with the sales team to achieve overall sales objectives.
• Stay up-to-date with product knowledge and market trends.
• Resolve customer complaints or issues in a professional and timely manner.

Requirements:

• Proven experience as a Telecaller or similar customer service/sales role.
• Excellent communication skills, both verbal and written.
• Ability to engage and build rapport with potential customers.
• Strong persuasive and negotiation skills.
• Ability to work in a fast-paced and target-driven environment.
• Good organizational and time management abilities.

IEFL was started in the year 1974 to provide high standards of language teaching at reasonable fees, with students and staff working together to create a friendly and productive atmosphere.