Telecaller Job in Mumbai at dhanesha finance

Roles and Responsibilities:

•  Answering calls and resolving queries about product or company.
•  Noticing significant subtleties of every discussion. 
•  Conveying verbal acknowledgments of offers to our Sales group for closing. 
•  Advises present or prospective clients by answering incoming calls on a rotating basis, operating telephone equipment, automatic dialing systems, and different telecommunications technologies.
•  Maintains operations by following policies and methodology and functional changes. 
•  Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts. 
•  Posing questions to comprehend client necessities and close sales
•  Considering the details of each offering and staying side by the side of updates to these contributions. 
•  Acquiring and updating an individual's contact details. 
•  Calling active or old customers to encourage the purchase of items.

Requirements:

• · Proven experience as a telesales representative or other customer service role.
• · Excellent knowledge of the English language
• · Good knowledge of computer programs like (CRM software) and other telephone systems
• · Proven track record of successfully meeting sales quota over the phone.
• · Ability to switch communication styles

Skills:

• · Proficient in communication and interpersonal skills
• · Research and record-keeping skills
• · Verbal communication
• · Outstanding negotiation skills to resolve issues and address complaints