Tele-Collection Officer (Fresher) Job in Mumbai at Secure Debt Management Consultant LLP

Key Responsibilities

Customer Communication: 

• Make outbound calls to customers to remind them of overdue payments. 
• Discuss repayment plans and offer customized solutions to resolve outstanding dues. 

Debt Recovery:

• Follow up on assigned accounts and achieve recovery targets. 
• Provide guidance to customers on payment processes and timelines. 

Customer Relationship Management: 

• Address customer concerns or disputes professionally and effectively. 
• Build rapport with customers to ensure a positive experience while resolving their accounts. 

Compliance:

• Follow company policies and legal guidelines during customer interactions. 
• Accurately record call details, payment commitments, and updates in the system. 

Reporting:

• Share daily and weekly progress reports with the team lead. 
• Highlight any major concerns or escalations for resolution. 

 Key Skills and Attributes 

• Excellent verbal communication and active listening skills. 
• Basic knowledge of financial or payment terms (training will be provided). 
• Problem-solving and negotiation abilities. 
• Ability to remain calm and professional under pressure. 
• Proficiency in using computer systems for recording and tracking accounts. 

 Eligibility Criteria

• Fresh graduates with a bachelor's degree (B.Com, BBA, BA, or related field). 
• Good Communication & Negotiation Skills with a strong command over spoken language. 
• Age: 20–24 years. 
• Comfortable working in a call centre environment. 

Secure Debt Management Consultants Llp's last financial year end date for which Statement of Accounts and Solvency were filed is N/A and as per records from Ministry of Corporate Affairs (MCA), date of last financial year end date for which Annual Return were filed is N/A.