Tele Caller Job in Lucknow at Misty Infotech

A telecaller is responsible for gathering leads and producing sales by speaking with prospective and current customers over the phone. Their duties include gathering information from the target market, following up with customers to provide new products or services and documenting customer feedback for follow-up actions.

Telecaller Duties And Responsibilities

Telecallers discuss with potential customers to inform them of the company’s offerings and services. They ensure the prospects are aware of the brand along the journey and influence them to enter the sales funnel. Additionally, they engage with existing customers to collect data on the impacts of the company’s merchandise or services, which they subsequently relay to the relevant divisions to improve the user experience. A telecaller may also carry out the following tasks:

• Interacting via various channels, such as live chat, emails, social media and direct calls
• Modifying sales pitches in response to customer demand
• Acquiring and retaining contact information databases
• Put forward suggestions in accordance with the requirements of the consumer
• Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
• Qualifications and Requirements:
• Only for female.
• High school diploma or equivalent; some college education is a plus.
• Proven experience in telemarketing, telecalling, or a similar role is preferred.
• Excellent verbal communication skills, with the ability to engage customers and convey information effectively.
• Active listening skills to understand customer needs and respond appropriately.
• Persuasive and confident demeanor with the ability to handle objections and rejection.
• Results-oriented mindset with a strong drive to achieve sales targets.
• Basic computer skills and familiarity with CRM systems or similar software.

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