Technology Support Lead - Senior Specialist Job in Bangalore at JP Morgan India

J.P. Morgan is hiring for the role of Technology Support Lead - Senior Specialist!

Responsibilities of the Candidate:

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Requirements:

• 5 to 8 years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Exposure to SRE standards and supporting implementation and adoption of these standards on alert/monitoring setup, Observability, Service level objectives, Incident management, Problem management.
• Proficient in observability and monitoring tools and techniques - Control M tool.
• Proficient in GIT, BitBucket, Continuous Integration/Deployment (CI/CD) tools, cloud and containerization: AWS, K8,Unix: Linux and Solaris, relational SQL and non-SQL DB, messaging technologies: eg Kafka etc
• Good understanding on micro services and understanding the work flow on dependent engines - upstream/downstream engines.
• Excellence in writing SQL queries in troubleshooting exercise and also in generating adhoc reports from Database.
• Hands on in Service Now tool to create the incidents and dashboards to visualize data patterns as per the needs.
• Experience on JIRA to create stories for the defects and also create the incidents using JIRA.
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework.