Technical Writer Job in Bangalore at CrowdStrike

CrowdStrike is hiring for the role of Technical Writer! 

Responsibilities of the Candidate:

• Write concise and clear articles suitable for Knowledge-Centered Service (KCS) methodologies, ensuring that information is accurate, up-to-date, and easily understood by both technical and non-technical audiences.
• Edit and refine existing articles to improve clarity, organization, and grammar, ensuring a polished and professional tone.
• Demonstrate self-motivation and proactively identify areas where knowledge articles can be created or updated to improve customer support and reduce ticket resolution time.
• Collaborate with subject matter experts, support teams, and other stakeholders to gather information and ensure the accuracy of the content.
• Engage with the support community and solicit feedback to identify areas for improvement and develop content that meets the needs of users.
• Stay up-to-date with industry trends, product updates, and new features to incorporate them into knowledge articles.
• Curate a consistent and organized knowledge repository, adhering to content management standards and best practices.

Requirements:

• Bachelor's degree in a relevant field such as communication, education, information technology, or equivalent experience.
• Proven experience as a program director or manager in a similar role.
• Excellent leadership, management, and organizational skills.
• Strong problem-solving skills and the ability to handle multiple tasks.
• Proficient in using various tools and platforms for creating, managing, and delivering support content.
• Knowledgeable about current trends and best practices in customer service and support.
• Passionate about providing an exceptional customer experience.