Technical Support Specialist - AEC Job in Bangalore at Autodesk Inc

Autodesk is hiring for the role of Technical Support Specialist - AEC! 

Responsibilities of the Candidate: 

• Resolve customer issues reported to Autodesk via phone, web, online forums and other channels
• Provide prompt, and efficient assistance to Autodesk customers on a variety of issues and questions, such as product features, usage
• Research, verify, and document product issues, solution in short and clear articles for our Knowledge Base, or in our internal case management system. Respond to support requests for our global customers
• Document support interactions in a company-wide case management system Perform root cause analysis to mitigate recurrence
• Escalate customer issues to senior staff
• Manage personal backlog of support requests
• Manage customer expectations by providing updates on progress

Requirements: 

• Bachelor's degree in Civil engineering/ / Architecture or equivalent degree
• At least 2 - 4 years of industry working experience
• Proficiency on Revit and Navisworks knowledge would be an added advantage.
• Knowledge of Revit usage, Standards and workflows
• team player skills
• Communication with Stakeholders and customer engagement
• Proficiency in remote support tools, customer relationship management systems, and ticketing systems
• You build customer relationships and gain insights into their needs
• You identify opportunities that benefit our customers and build and provide solutions to meet their expectations