Technical Support Specialist Job in Mumbai at The Walt Disney Company

The Walt Disney Company is hiring for the role of Technical Support Specialist!

Responsibilities of the Candidate:

• Maintains computer systems & associated IT equipment within our offices and facilities
• Communicates effectively with teams to ensure equipment is always production ready
• Efficient installation and configuration of software, troubleshooting and repair of malfunctioning software in a Linux & Windows environment
• Manage end user expectations & systems issues using technical and client service skills
• Maintain / Troubleshoot networking equipment on offices
• Assist efforts to monitor the health of the infrastructure, and engages teams and vendors as needed to ensure problems are resolved quickly as needed
• Responds to break / fix requests, demonstrates ownership of the problem until resolved
• Integrate devices such as printers, scanners, and digitizing tablets with Linux, Macintosh and Windows systems
• Troubleshoot & repair, or arrange for repair of, defective computer equipment
• Must be willing to participate in a rotating on-call schedule
• Actively communicate the status of issues & projects in progress to concerned parties on a timely basis
• Identify solutions to technical issues as needed

Requirements:

• Proven track record working in film production / post production facilities, including examples of solving problems on the fly
• Exceptional level of communication- listening, comprehension and effective communication to demonstrate to the client / ILM teams that you can solve their problem
• Friendly, approachable and a “can do” attitude. Must be able to “think / act quickly” to resolve new technology needs for production
• Ability to adjust schedules based on production timelines.
• Awareness of own capabilities and when to escalate for assistance/information/approvals
• Proactive approach to supporting technology- demonstrate you can prevent problems, vs fix them
• Detailed, methodical approach to troubleshooting and resolving issues
• Ability to manage time effectively, and triage and prioritize based on production needs